Service Points : Service Point Mobile Connect Counter
 
Service Point Mobile Connect Counter
Settings for Mobile Connect Counter.
Branding
If you want to brand your app in a certain way, it is possible to do so, by the use of a Highlight Color and a Company Logo.
The following applies to the Highlight Color:
• Defined on Global level, in the Service Point utt files.
• The default color is #A91D3D (Qmatic red)
• Hex color code is used.
• Used as an accent color.
The following applies to the Company Logo:
• It is possible to add one or several logos.
• Company Logo(s) embedded in the webapp connect.war, in the folder companylogo. Default is qmatic.png, which is the Qmatic logo. For demo purposes, buyone.png is also included in the webapp.
• Defined on Global level, in the Service Point utt files.
• Recommended size: W300 x H100.
• File format: .png or .jpg.
Native app pages (System and User Settings) are branded with “Powered by Qmatic” logo and always use Qmatic red as accent color.
NPS®
NPS1 stands for Net Promoter Score. For more information, see http://en.wikipedia.org/wiki/Net_Promoter.
To use the NPS functionality, make sure that the Net promoter score setting is enabled for the applicable unit types, see below. Also, decide whether or not you want an NPS skip button to be enabled.
If both these settings are enabled, the following page will be displayed, when ending a Visit:
Here, the Customer can answer the question “On a scale from 0 to 10, how likely are you to refer us to a friend or colleague?”, by marking a number on the scale. When done, the Customer, or you, can click submit to enter the score. The Customer can also decide to click skip, i.e not answer the question at all.
Global Settings
 
Parameter
Description
Name
Name of the Unit.
Description
Description of the Unit.
Template name
Name of the Unit Type Template
Template version
Version of the Unit Type Template
Company logo
Enter the name of your Company logo image file here.
For more information, please see “Branding” .
Highlight color
Enter the hex color code of the wanted accent color here.
For more information, please see “Branding” .
 
Equipment Profile Level Settings
 
Parameter
Description
Name
Name of the Unit.
Description
Description of the Unit.
Type name
Name of the Unit Type.
Type description
Description of the Unit Type.
Unit id
Identification code of the Unit.
Delivered Services
If this check box is checked, the Delivered Services panel will be visible.
Outcomes
If this check box is checked, the Outcomes will be visible.
Net promoter score
Use this checkbox to enable/disable Net Promoter Score (NPS). Enabled by default.
NPS skip button
Enable/disable the Skip button for NPS. Disabled by default.
Wear Voice Call Next
Disabled by default. When this setting is enabled, you can trigger the voice control, by twisting your wrist and saying “Call next”, or clicking the Next button.
No Show Button
If this check box is checked, the No Show button is available.
Walk Direct button
If this check box is checked, the Walk Direct button is available.
Auto close
Automatically close Mobile Connect Counter after this time of inactivity (seconds).
Branch Level Settings
 
Parameter
Description
Default name
Default name of the Unit.
Description
Description of the Unit.
Number of units (max 127)
Enter the number of units to create when publishing this unit to a configuration.
Unit Identifiers
A table with unit identifiers, which is dependant on which Number of units you have entered in the field above. So, if the number 4, for example is entered, the table will automatically get 4 rows.
The two columns of the table are:
• Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch.
• Logic ID - An ID used in the connectors. The Logic ID continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point.
Example: If you have a total of 4 units and let the first three keep the automatically set Logic ID’s 1-3, then manually set the fourth unit to Logic ID 12, then change the Number of units to 5, the fifth unit will automatically get Logic ID 4.
Unit id
Identification code of the Unit.
Queues view
If this check box is checked, the Queues overview is visible.
Waiting summary view
Show number of waiting customers and max waiting time for current work profile. Enabled by default.
Transfer Button
If this check box is checked, the Transfer button is available.
Note View
If this check box is checked (default), the Edit/Add Notes view is available.
1 Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.