Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Template name | Name of the Unit Type Template |
Template version | Version of the Unit Type Template |
Company logo | Enter the name of your Company logo image file here. For more information, please see “Branding” . |
Highlight color | Enter the hex color code of the wanted accent color here. For more information, please see “Branding” . |
Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Type name | Name of the Unit Type. |
Type description | Description of the Unit Type. |
Unit id | Identification code of the Unit. |
LED show when calling | From the drop-down list, select what to show on the LED display when calling a visit. |
LED Open text | Text on LED display when service point is open but not serving any visit. Leave empty if not used. |
LED Open scroll direction | Select the wanted scrolling direction for LED Open text, from the drop-down list. |
LED Open scroll speed | Select the wanted scroll speed for LED Open text, from the drop-down list. |
LED Closed text | Text on LED display when service point is closed. Leave empty if not used. |
LED Closed scroll direction | Select the wanted scrolling direction for LED Closed text, from the drop-down list. |
LED Closed scroll speed | Select the wanted scroll speed for LED Closed text, from the drop-down list. |
Delivered Services | If this check box is checked, the Delivered Services panel will be visible. |
Outcomes | If this check box is checked, the Outcomes will be visible. |
Net promoter score | Use this checkbox to enable/disable Net Promoter Score (NPS). Enabled by default. |
NPS skip button | Enable/disable the Skip button for NPS. Disabled by default. |
Wear Voice Call Next | Disabled by default. When this setting is enabled, you can trigger the voice control, by twisting your wrist and saying “Call next”, or clicking the Next button. |
No Show Button | If this check box is checked, the No Show button is available. |
Walk Direct Button | If this check box is checked, the Walk Direct button is available. |
LED flash time | LED Display flash time (seconds). |
LED turn off time | Automatically turn off service point display after this time of inactivity (seconds). |
Auto close | Automatically close Mobile Connect Counter after this time of inactivity (seconds). |
Device Controller | From the drop-down list, select which default Device Controller should be used. |
Parameter | Description |
Default name | Default name of the Unit. |
Description | Description of the Unit. |
Number of units (max 127) | Enter the number of units to create when publishing this unit to a configuration. |
Unit Identifiers | A table with unit identifiers, which is dependant on which Number of units you have entered in the field above. So, if the number 4, for example is entered, the table will automatically get 4 rows. The two columns of the table are: • Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch. • Logic ID - An ID used in the connectors. The Logic ID continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point. Example: If you have a total of 4 units and let the first three keep the automatically set Logic ID’s 1-3, then manually set the fourth unit to Logic ID 12, then change the Number of units to 5, the fifth unit will automatically get Logic ID 4. |
Unit id | Identification code of the Unit. |
Device Controller | Name of the default Device Controller that is used. |
Queues view | If this check box is checked, the Queues overview is visible. |
Waiting summary view | Show number of waiting customers and max waiting time for current work profile. Enabled by default. |
Transfer Button | If this check box is checked, the Transfer button is available. |
Note View | If this check box is checked (default), the Edit/Add Notes view is available. |